Privacy Policy

1. Scope of This Privacy Policy

This Privacy Policy applies to personal data processed by Sharemo Technologies Sdn. Bhd. in connection with the Services, including information collected through the ShareMo mobile application, website, customer support channels, merchant discovery features, membership features, referral programmes, claim flows, and promotions.

This Privacy Policy does not directly govern the privacy practices of merchants, advertisers, app stores, payment partners, analytics providers, or other third parties that may have their own separate privacy policies, notices, or terms.

2. What Information We Collect

2.1 Information you provide directly

• full name or display name;
• email address;
• phone number, where provided;
• profile information, preferences, favourites, and settings;
• support messages, feedback, enquiries, complaints, or survey responses;
• referral information, promo code usage, and campaign participation details; and
• any other information you choose to submit to us.

2.2 Account and membership information

When you register for a ShareMo account or use membership-linked features, we may collect information relating to your account status, subscription or membership plan, usage history, entitlement history, claim or redemption records, merchant interactions, and related support records.

2.3 Location information

If you allow location access on your device, we may collect precise or approximate location data to show nearby merchants, nearby deals, map content, search relevance, distance-based results, or other location-based features. We may also infer approximate location through IP address, browser signals, or search input you provide.

2.4 Device, technical, and usage information

• IP address;
• device type, model, and identifiers;
• operating system and version;
• browser type and version;
• app version and build information;
• language settings and general region information;
• date and time of access;
• screen views, clicks, taps, search activity, and navigation patterns;
• diagnostic logs, crash reports, and performance data; and
• other technical information reasonably required to operate, secure, and improve the Services.

2.5 Transactional and redemption-related information

Where relevant, we may process data relating to offer views, voucher activations, redemptions, merchant validation activity, timestamps, verification events, fraud review signals, and operational audit logs.

2.6 Social login or third-party sign-in data

If we offer login through third-party identity providers or social platforms, we may receive certain information from those providers, subject to your settings and the permissions you grant.

3. How We Collect Information

• directly from you when you register, contact us, submit forms, or use app features;
• automatically through your device, browser, app activity, or use of our Services;
• from merchants or service providers involved in validation, support, fraud review, or operations;
• from analytics, hosting, communications, authentication, search, mapping, or infrastructure providers; and
• from publicly available or lawfully obtained sources where relevant and permitted.

If you provide us with personal data relating to another person, you represent that you have the right to do so and to permit us to use that information in accordance with this Privacy Policy.

4. How We Use Your Information

• to create, maintain, authenticate, and manage your account;
• to provide the Services and their features, content, and functionality;
• to personalize your experience, recommendations, search results, and nearby discovery results;
• to process activations, claims, redemptions, entitlements, or related service actions;
• to communicate with you regarding your account, support requests, confirmations, or service notices;
• to send push notifications, app notices, emails, and other service communications;
• to administer referral programmes, giveaways, surveys, or promotions;
• to troubleshoot issues and improve service performance and usability;
• to conduct analytics, testing, reporting, and product development;
• to detect, investigate, prevent, and address fraud, abuse, misuse, suspicious activity, or security incidents;
• to enforce our terms, policies, business rules, and eligibility requirements; and
• to comply with legal, regulatory, audit, tax, accounting, or law enforcement obligations.

5. Consent and Basis for Processing

By providing personal data to us or using the Services, you acknowledge that we may process your personal data for the purposes set out in this Privacy Policy.

In circumstances where consent is required, you consent to our collection, use, disclosure, and storage of your personal data as described in this Privacy Policy.

Where applicable, you may withdraw consent for specific processing activities, but doing so may affect the availability or functionality of some Services.

6. When We Disclose or Share Information

We do not sell your personal data as part of our ordinary business model. However, we may disclose or share personal data in the following circumstances:

• with service providers, vendors, and infrastructure partners who support our operations;
• with merchants or business partners where reasonably necessary for validation, fulfilment, support, fraud prevention, or dispute handling;
• in connection with a merger, acquisition, restructuring, financing, sale of assets, or insolvency event;
• where disclosure is necessary to comply with law, legal process, or a lawful request;
• where necessary to protect rights, property, safety, or legitimate interests; or
• where you request, direct, authorize, or otherwise consent to the disclosure.

7. Location Data and Map-Based Features

Certain ShareMo features depend on location information to provide nearby merchant discovery, map views, distance estimates, location filtering, and relevance of offers.

If you grant us access to your device location, we may collect, use, and process that information for the operation and improvement of these features.

You may control location permissions through your device settings, browser settings, or app settings where available. If you disable location access, some parts of the Services may not function properly or may be less relevant.

8. Cookies, Analytics, and Tracking

We may use cookies, SDKs, pixels, tags, local storage, log files, or similar technologies to operate and improve the Services.

• keeping you signed in;
• remembering preferences;
• measuring traffic, usage, and feature performance;
• analyzing product interactions;
• debugging issues and maintaining reliability; and
• supporting security, fraud prevention, and operational integrity.

You may be able to control certain cookies or tracking technologies through your browser, device, or app settings. Disabling them may affect functionality.

9. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the Services, maintain records, resolve disputes, enforce agreements, prevent fraud, perform audits, and comply with legal or regulatory obligations.

When personal data is no longer required, we may delete it, anonymize it, aggregate it, or securely isolate it in backups until deletion is reasonably practicable.

10. Data Security

We take reasonable technical, administrative, and organizational measures designed to help protect personal data against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or misuse.

However, no method of transmission over the Internet and no method of electronic storage is completely secure. Accordingly, while we strive to protect personal data, we do not warrant absolute security.

11. Cross-Border Data Transfers

Your personal data may be processed, stored, or accessed in jurisdictions outside Malaysia where our service providers, systems, infrastructure, merchants, or partners operate.

Where appropriate, we will take reasonable steps to ensure that personal data transferred across borders continues to receive a standard of protection consistent with applicable legal requirements.

12. Your Rights and Choices

Subject to applicable law, you may have the right to request access to, correction of, or updates to your personal data held by us.

• withdraw consent for certain processing activities;
• request deletion of certain personal data;
• object to or limit certain processing;
• request changes to your profile or account information; and
• close your account, subject to retention, compliance, audit, anti-fraud, and contractual obligations.

To make a privacy or account-related request, contact us using the details below.

13. Marketing Communications

We may send you marketing, promotional, campaign, referral, feature update, or engagement communications where permitted by law or where you have consented to receive them.

You may opt out of non-essential marketing communications by using the unsubscribe link in our emails, adjusting your notification settings where available, or contacting us directly.

14. Children's Privacy

The Services are not directed at children and are not intended to be used by individuals who are not legally able to provide valid consent under applicable law without parental or guardian involvement.

15. Third-Party Links, Merchants, and External Platforms

The Services may contain links to third-party websites, app stores, payment gateways, social media pages, map services, merchant pages, or other platforms not operated by us.

We are not responsible for the privacy, security, content, or data handling practices of those third parties. Your interactions with such third parties are governed by their own terms and privacy notices.

16. Changes to This Privacy Policy

We may update, revise, or amend this Privacy Policy from time to time to reflect changes in our business, technology, Services, legal obligations, or privacy practices.

When we make changes, we may update the "Last updated" date at the top of this page and, where appropriate, provide additional notice through the Services or other communications.